Storage in Stockholm
Call data, transcripts, scores and analysis are stored in AWS Europe (Stockholm), eu-north-1.
Security built in, not bolted on
Future Ready is built for European contact centres that answer to GDPR. Recordings are transcribed on models we host, personal data is removed before storage, and language models only ever see text.
eu-north-1Storage in AWS Stockholm
ISO 27001Independently audited ISMS
Self-hosted STTEuropean speech, no third-party API
How we protect your data
Privacy and security are part of the platform's design, not features bolted on afterwards.
Self-hosted transcription
Norwegian and Swedish are transcribed on speech models we run ourselves. No third-party transcription service is used.
PII redaction that can't fail silently
Names, numbers, emails and addresses are stripped from every transcript before it is stored. If redaction can't be applied, the transcript is blocked rather than saved.
Encrypted throughout
TLS in transit and encryption at rest across databases, storage and logs.
Least-privilege access
Role-based access with tenant isolation between organisations. Sessions use short-lived tokens, with no long-lived credentials held in the browser.
Tested continuously
Static analysis and dependency scanning gate every change, audit logs run in production, and we commission independent penetration tests.
From the call to the score
Transcription is self-hosted, personal data is removed before storage, and stored data is encrypted.
Your stored data is encrypted
AWS · eu-north-1
Call captured
TranscribedEuropean · self-hosted
PII redactedbefore storage
Scoredon your rubric
Storedencrypted
Your conversations are never used to train models
Language models run through AWS Bedrock. Text is processed to produce a result and is never used to train models.
Independent assurance
ISO/IEC 27001:2022
Our ISMS is independently audited. Certificate and Statement of Applicability available on request.
Penetration testing
Independent third-party testing of internet-facing apps and APIs.
Audit logging
Audit logs run in production.
Certified infrastructure
Our infrastructure provider AWS is independently certified to ISO 27001, 27017 and 27018 and SOC 1/2/3. Future Ready's own assurance is delivered through ISO 27001 and penetration testing.
We work with a small set of vetted sub-processors. Our current sub-processor list and full DPA are available on request.
Security questions before you commit?
We'll walk your security and procurement teams through our controls, share our ISO 27001 certificate and DPA, and complete your security questionnaire.
Data protection & securitypost@futureready.no